London Borough of Barnet has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1 |
| Notice type: | UK6: Contract award notice |
| Authority: | London Borough of Barnet |
| Nature of contract: | Not applicable |
| Procedure: | ???respondToList.procedureType.AboveThresholdAwardUnderFramework??? |
| Short Description: | Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget. |
| Published: | 26/05/2026 11:10 |
Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1
Contracting Authorities
- Contracting authority:
- London Borough of Barnet
- Public Procurement Organisation Number:
- PQGD-7479-CGVN
- Address:
2 Bristol Avenue
London
NW9 4EW
UK- Contact name:
- Not provided
- Email:
- scrprogramme@barnet.gov.uk
- Telephone:
- 07956 307511
- Website:
- https://londonbarnet.delta-esourcing.com/
- Organisation type:
- REGIONAL_AUTHORITY
- Devolved regulations that apply:
- None
Procedure
- Procedure type:
Award under framework- Framework OCID:
- ocds-h6vhtk-04ed73
- Is the selection process under the framework competitive?
- Yes
- Tenders received:
- 7
- Tenders assessed:
- 0
- Tenders from SMEs:
- 0
- Tenders from VCSEs:
- 0
- Special regime:
None
Scope
- Title:
- Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1
- Reference number:
- 1010982866
- Description:
- Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year
extension option subject to performance and budget.
To view this notice, please click here:
https://londonbarnet.delta-esourcing.com/delta/viewNotice.html?noticeId=1038691008
- Contract value:
- Not provided
Contract Details
Contract 1
- Title:
- Customer Services
- Reference number:
- Not provided
- Contract value:
- GBP 6,230,904 including VAT
- Below the relevant threshold:
- No
- Award decision date:
- 22/05/2026
- Earliest date the contract will be signed:
- 30/06/2026
- Contract dates (estimated):
- 01/10/2026 to 30/09/2029
- Main procurement category:
- SERVICES
- CPV classifications:
79000000 - Business services: law, marketing, consulting, recruitment, printing and security.- Delivery regions:
UKI71 - Barnet
Supplier
- Supplier:
- Charles Novacroft Direct Ltd
- Companies House:
- 03601214
- Address:
Seebeck House 1 Seebeck Place, Knowlhill
Milton Keynes
MK5 8FR
UK- Email:
- business.growth@novacroft.com
- Telephone:
- Not provided
- Small or medium-sized enterprise (SME):
- No
- Voluntary, community or social enterprise (VCSE):
- No
- Supported employment provider:
- No
- Public service mutual:
- No
Other organisations
Not provided